Support

Frequently Asked
Questions

At Pinas Travel we want your experience with us to be seamless from the first enquiry to the flight home. Here are the answers travellers ask for most often.

Start an enquiry on the website, message us on WhatsApp, call the office, or walk into the counter at Reef Mall. A consultant will come back with options, availability and a full quote before anything is confirmed.

Still have questions?Our team is happy to help.

Flexible Payment

We Accept Tabby & Tamara

Book now, pay later. Split your trip into easy payments in 4 — no credit card needed. Message us or visit our counter at Reef Mall and pay your way.

Frequently AskedQuestions

How do I book a trip?−

Do I have to pay to get a quote?+

What payment methods do you accept?+

Can you help with my visa?+

How far in advance should I book?+

Can I change or cancel after booking?+

Is travel insurance included?+

Do you arrange group and corporate travel?+

What happens if my flight is delayed or cancelled while I am away?+

What is the Sugod Airport welcome?+

Do you offer UAE tours?+

Will I get a refund if I cancel?+

Do Reef Mall staff get special rates?+

How can I contact Pinas Travel?+

Frequently Asked
Questions